Issue: What are the various generations of single phase Smart-UPS Products? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: With over 20 million units sold, many customers have a variety of Smart-UPS products in use. Over the years APC has steadily improved the product...

Issue You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to. You have a device such as a Smart-UPS, Smart-UPS Ultra, Easy UPS On-Line, Easy UPS 3-Phase, Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade. You had...

Issue: ATV212: EF2 Fault Product line: Altivar ATV212 Environment: All models, all serial numbers Cause: Ground Fault on the output of the drive. Resolution: EF2= Ground Fault Troubleshooting tips Check the motor ground connections. Make sure the ground is going to the chassis of the drive. Remove...

PCT1 doesn't use TCP port 2512. Here are listed ports used by PCT1, the customer can block all others ports to be on the safe side. • TCP on port 4444 (fixed) • HTTP on port 80 (default) • HTTPS on port 443 (default) • Default server port is port 9091 • Engineering port 32768-61000

What is Modbus? Modbus is a serial communication protocol developed by Modicon published by Modicon® in 1979 for use with its programmable logic controllers (PLCs). In simple terms, it is a method used for transmitting information over serial lines between electronic devices. The device...

Goals and Symptoms Summary WebReach can generate many events in the OS Application Log if devices are slow to respond. This article describes how to add a Registry value to increase the allowable response time. Symptoms A glance at the Event Viewer Application Log reveals a steady stream of errors...

Issue: This document will explain how to read a pressure temperature chart for super-heat and sub-cooling calculations. Product line: All DX Cooling units. Environment: All Serial Numbers. Cause: Instructions. Resolution: PRESSURE-TEMPERATURE CHART How to Use a Two-Column...

Issue: How do I perform a Battery Calibration on my Smart-UPS? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Occasionally you may find that the runtime being reported by your Smart-UPS and the runtime expected are different. Running a Battery Calibration may help....

Issue: How do I remember the relationship of voltage, current and resistance in an electrical system? Environment: N/A Solution: Voltage (unit of measurement - volt) is like the water pressure in the pipe. When you turn on a faucet, the water pressure makes the water flow out. Similarly, voltage...

Issue: What is an electrical "ground loop" and how does it affect my equipment? Environment: Ground loops can occur in any situation where multiple electrical devices are interconnected, especially when those devices are powered from different sources or located in different places with varying...

Issue: What is Power Factor Correction (PFC) - Does it help conserve energy? Answer: Explanation 1: Power Factor Correction (PFC) doesn't directly reduce the overall electric consumption of a device or system, but it does play a role in optimizing the efficiency of electrical systems, which can...

Register the Easy UPS with APC by Schneider Electric customer support. This is a one time process required to be done only during initial installation. The Easy UPS output cannot be turned on without successfully completing registration process. After successful completion of the registration...