Why does my local mouse (the mouse on the server I am connecting from) not synchronize with my remote mouse (the mouse on the server I'm connecting to) when connected through the APC IP KVM product?

Issue
When using an IP KVM Switch, the local mouse does not sync up with the remote mouse on the target device. The mouse lags.

Product Line

• Rack Accessories - IP KVM Switches
  • KVM1116P
  • KVM2116P
  • KVM2132P
  • AP5610
  • AP5615
  • AP5616
  • AP5405

Environment

• IP KVM Switch
• Mouse lag/sync problems
• All firmware versions
• All serial numbers

Cause
When connecting to a server via a Digital IP KVM, you may notice that the local mouse (your desktop) is not synchronizing with the remote mouse (the workstation/server that you are attaching to). There are a couple of steps that you can take to resolve this, depending on the KVM you are using.



Resolution
Recommended options and tweaks for KVM1116P, KVM2116P, and KVM2132P

• Try enabling mouse sync mode which is an icon option available from the Remote Viewer Toolbar.
• From the same toolbar, it is recommended to try and set the Network Type to 512K ADSL under Video Settings.
• Consider changing the mouse mode between single, dot, dual, crosshair options along with enabling/disabling mouse sync between each of the mouse modes. (This is also accessible from the Remote Viewer Toolbar.)
• Make sure "Cable Length" is set accurately for your configuration. The available options are short, medium, and long. (This is also accessible from the Remote Viewer Toolbar.)

Recommended options and tweaks for AP5610, AP5615, AP5616

• Connect to a server via the Digital IP KVM. Once connected to the target server via the IP KVM's Java viewer, select Tools, then Single Cursor mode to sync your mouse with the target server's.

Recommended options and tweaks for AP5405

• If using an AP5405, connect to a server via the IP KVM. Once connected, scroll to the top of the server window. You should see the following menu options: Shortcuts, Options, Connection, Host OS, About.... Choose Options, then Auto Sync Mouse.

You can also try adjusting mouse settings direct from the attached servers (i.e. mouse acceleration) if the mouse is not working correctly (meaning the servers attached to the KVM, not the server you're connecting from).


Windows NT Platforms :

Connect to the server via the IP KVM. Perform the following steps:

1. Start/Settings/Control Panel to open the Control Panel window.
2. Double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Motion tab.
4. Move the pointer speed slider to slow, which is the tick mark furthest to the left).
5. Make sure the Snap to default checkbox is unchecked.
6. Click OK to close the Mouse Properties dialog box and to save your settings.

Windows 2000 Platforms:

Connect to the server via the IP KVM. Perform the following steps:

1. Start/Settings/Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Motion tab.
4. Move the speed slider to the default of 50% (the middle of the slider or the sixth tick from the left).
5. Set the Acceleration option to None.
6. Make sure the Snap to default checkbox is unchecked.
7. Click OK to close the Mouse Properties dialog box and to save your settings.

Windows XP, 2003, Vista, 7, or 2008:

Connect to the server via the IP KVM. Perform the following steps:

1. Start/Control Panel to open the Control Panel window. (Accessing the Control Panel can differ depending on the version of Windows is being used)
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Pointer Options tab.
4. Set the Select a pointer speed slider to the default of midpoint (the middle of the slider or the sixth tick mark from the left).
5. Uncheck the Enhance pointer precision checkbox.
6. Make sure the Snap To and the Visibility checkboxes are unchecked.
7. Click OK to close the Mouse Properties dialog box and to save your settings.

Systems with Intellipoint Drivers:

Connect to the server via the IP KVM. Perform the following steps:

1. Start/Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Pointer Options tab.
4. Set the Select a pointer speed slider to the default of midpoint (the sixth tick mark from the left).
5. Uncheck the Enhance pointer precision checkbox.
6. Make sure the Snap To and the Visibility checkboxes are unchecked.
7. Click the Wheel tab.
8. Uncheck the Enable accelerated scrolling ... checkbox.
9. Click OK to close the Mouse Properties dialog box and to save your settings.

Linux (pre 8.0)

Connect to the server via the IP KVM. Perform the following steps:

1. From the Workspace Menu, click the Desktop Manager icon and select Application Manager -Desktop_Controls to open the Control Center dialog box.
2. From the tree view, select Peripherals - Mouse to list the mouse settings.
3. Set the Acceleration slider to the center position.
4. Optional) Select the desired Mouse buttons option and set the Threshold slider to the desired position.
5. Click OK to close the Control Center dialog box and to save your settings.

Linux (post 8.0)

Connect to the server via the IP KVM. Perform the following steps:

1. Click the Red Hat icon.
2. Select Preferences - Mouse to open the Mouse Preferences dialog box.
3. Click the Motion tab.
4. Set the Acceleration slider slightly left of the center position.
5. (Optional) Set the Sensitivity and Threshold sliders to the desired positions.
6. Click Close to close the Mouse Preferences dialog box and to save your settings.

Red Had Enterprise Edition

Connect to the server via the IP KVM. Perform the following steps:

1. Click the Main Menu icon.
2. Select Programs - Settings - Peripherals - Mouse to open the Mouse dialog box.
3. Click the Start Here icon to open the Start Here dialog box.
4. Click the Preferences icon to open the Control Center dialog box.
5. Click the Peripherals icon to open the Peripherals dialog box.
6. Set the Acceleration slider to the middle position.
7. (Optional) Select the desired Mouse buttons option and set the Threshold slider to the desired position.
8. Click OK to close the Mouse dialog box and to save your settings.

SUSE Linux

Connect to the server via the IP KVM. Perform the following steps:

1. Click the SUSE icon and select Control Center. (By default, SUSE uses a modified version of the KDE graphical user interface.)
2. Click anywhere in the screen area to open the Behavior (first time use default) - Control Center window where you clicked.
3. If the Index side navigation bar is shown in tree view, click the plus symbol (+) next to Peripherals to display the submenu items.
4. Select the Mouse option to display the Mouse - Control Center dialog box.
5. Click the Advanced tab.
6. Set the Pointer acceleration slider to the leftmost position (1.0x).
7. (Optional) Set the Pointer threshold, Double click interval, Drag start time, Drag start distance and Mouse wheel scrolls by sliders to the desired positions.
8. If necessary, click Defaults to restore the default settings.
9. Click Apply to save your settings.
10. Click the X button in the upper-right corner to close the Mouse - Control Center dialog box.

Solaris 9

Connect to the server via the IP KVM. Perform the following steps:

1. From the Workspace Menu, select Desktop Manager and go to step 3 - or -
2. Click on the tab above the Text Note control and select Applications to open the Application Manager window.
3. Click the Desktop_Controls icon to open the Application Manager - Desktop_Controls window.
4. Double-click the Mouse Style Manager icon to open the Style Manager toolbar and Style Manager - Mouse dialog box.
5. In the Style Manager - Mouse dialog box, set the Acceleration slider to 1.0.
6. (Optional) Select the desired Handedness and Button 2 options and set the Double-Click and the Threshold sliders to the desired positions. Test the double-click speed by double-clicking on the mouse icon.
7. Click OK to close the dialog box and to save your settings.

Solaris 10

Connect to the server via the IP KVM. Perform the following steps:

1. In the Front Panel dashboard, click the Style Manager icon to open the Style Manager toolbar.
2. Double-click the Mouse icon to open the Style Manager - Mouse dialog box.
3. In the Style Manager - Mouse dialog box, set the Acceleration slider to 1.0.
4. (Optional) Select the desired Handedness and Button 2 options and set the Double-Click and the Threshold sliders to the desired positions. Test the double-click speed by double-clicking on the mouse icon.
5. Click OK to close the dialog box and to save your settings.

Certain Sun/Linux Varieties adjustment via Terminal Session

Open a terminal session and issue the following command:

Sun: xset m 1
Linux: xset m 0 or xset m 1 (if one doesn't help, try the other.)
Linux using the Redhat AS3.0 mouse mode: xset m 1


Mac OS

Connect to the server via the IP KVM. Perform the following steps:

1. Click the Apple icon.
2. Select System Prefs to open the System Prefs window.
3. Select View - Mouse to open the Mouse dialog box.
4. Set the Tracking Speed slider to the default of the fifth tick mark from the left.
5. (Optional) Set the Double-Click Speed slider to the desired position. Test the double-click speed by double-clicking a word in the text field below the slider.
6. Close the Mouse dialog box to save your settings.

If your mouse is still not synchronizing, please contact APC technical support. Please be sure to provide the following to your technical support representative to expedite resolution.

• How far apart is the local and remote mouse pointer?
• Does this problem occur on all remote servers?
• What type of browser is local and remote?
• What operating system platform is on the local and remote server/workstation?
• What is the firmware revision of your IP KVM?
• Server module part number (Server modules are the components that connect the from the RJ-45 port on the KVM to your remote server).
• Length and type of Ethernet cable being used between the KVM and the server.

Released for:Schneider Electric United Arab Emirates