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Video: How do you get cross reference assistance for items that are not in the cross reference tool?

Issue:
How do you get cross reference assistance for items that are not in the cross reference tool?

Product Line:
All products

Environment:
Cross reference

Cause:
Cross reference tool does not have a cross for the item(s).

Resolution:
For help when crossing competitor products, old legacy Square D products, and obsolete Schneider Electric products, use the following:

(1) Our Online Cross reference tool has a wide variety of products that have suggested replacement products for competitor products as well as obsolete Square D and Schneider Electric products.
Please refer to our on-line cross reference tool first. Please be aware of our important disclaimer when using the tool. If there is not an option using our cross reference tool, go to step 2. Please use the link below for the cross reference tool:

https://www.se.com/us/en/work/support/resources-and-tools/calculators-and-online-tools/product-substitution.jsp

(2) If there is not an option using the cross reference tool, please obtain the specifications of the product (if you can) and a description of the application. In many cases, once you have that information you can then use our Download Center to search for product class bulletins and product catalogs, or use the on-line digest to make a selection, based on the product description and or the application. Please see the link below to our Download Center:

https://www.se.com/us/en/download/

(3) Further assistance is also available by Contacting our Customer Care Center. Please obtain the specifications of the product (if you can) and a description of the application. The customer care team will do their best to assist in obtaining a suitable cross provided one is available.