How can we help you today?

Offline activation of the PowerChute Network Shutdown license failed with the error “Request is tampered, error code: ERROR:22; Non-XML input was encountered where XML input is expected.”

Issue:
Offline activation of the PowerChute Network Shutdown license failed with the error “Request is tampered, error code: ERROR:22; Non-XML input was encountered where XML input is expected.”
Offline activation failed error

Product:
PowerChute Network Shutdown version 5

Environment:
All supported OS

Cause:
Adding the Activation code incorrectly in Schneider Exchange.

Solution:
See the attached PDF for full instructions.