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How to download PAS logs?

Product Line:

Panel Server

Environment:

PAS 600 and PAS800

Resolution:

After any issue is detected please make sure to collect PAS logs for analysis.

Go to Maintenance tab then click on logs

Logs Image 1

Then click on “Export all Logs”

Logs image 2

This action will download a compressed zip file (example of a zip file name: PAS600L_542021210080_diagnostic_20240820-0919.zip) .Please send this zip file located in the "Download" directory of your computer to your local technical support team for further investigation