Issue
When trying to open EGX300 web page using IP address, it'll display error "HTTP 404 page not found" after entering correct username and password
Product Line
EGX300
Environment
HTTP server/Web pages
Cause
This issue possibly happens when file system (Memory) is corrupted
Resolution
Steps to troubleshoot and verify if file system is corrupted:
1) Login to EGX300 using FTP. In Windows you can do that by opening a windows browser and type:
ftp://[EGX 300 IP address] and enter username and password.
You'll notice all files/folders are gone. FTP is empty.
2) Open a web browser and access EGX300 using it's IP address.
after entering correct username and password, it'll display error "HTTP 404 page not found"
Modify your address to the following:
[EGX300 IP Address]/index.shtml
You'll be able to see a corrupted EGX300 web pages, like the image below:
Click on "Diagnostics" tab and scroll down to "File System" section
You'll notice Total space and free space = 0 KBytes
That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed
If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
Firmware upgrade process can be found in FA212757
ftp://[EGX 300 IP address] and enter username and password.
You'll notice all files/folders are gone. FTP is empty.
2) Open a web browser and access EGX300 using it's IP address.
after entering correct username and password, it'll display error "HTTP 404 page not found"
Modify your address to the following:
[EGX300 IP Address]/index.shtml
You'll be able to see a corrupted EGX300 web pages, like the image below:
Click on "Diagnostics" tab and scroll down to "File System" section
You'll notice Total space and free space = 0 KBytes
That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed
If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
Firmware upgrade process can be found in FA212757
Released for:Schneider Electric Canada
