Issue:
How to fix the error: "Could not connect to the Schneider Electric Update Server", which occurs when you use an outdated version of Schneider Electric Software Update.
Product Line:
All Schneider Electric Software supporting the Schneider Electric Software Update Tool
Environment:
Windows 7, Windows 8.1, Windows 10
Resolution:
For security reasons Schneider Electric is using a new server to notify for available software updates since August 2020.
Only versions greater or equal to 2.5.0 of Schneider Electric Software Update are prepared to communicate to this server.
When you use a version between 2.0.1 and 2.3.1, your Schneider Electric Software update will report the above described connection issue.
To solve this, please download and install the latest Schneider Electric Software Update client software from the link below:
https://www.seupdate.schneider-electric.com/download/SystemConsistency/SoftwareUpdate/SESU_latest_version/SESU_latest_setup_sfx.exe
If you are unable to obtain the Install file from the above link, please contact your IT department to unblock connections to the "seupdate" domain and unblock *.exe file downloads from this domain. This is the domain of the Schneider Electric Software Update tool.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for:Schneider Electric Canada
Issue:
How to fix the error: "Could not connect to the Schneider Electric Update Server", which occurs when you use an outdated version of Schneider Electric Software Update.
Product Line:
All Schneider Electric Software supporting the Schneider Electric Software Update Tool
Environment:
Windows 7, Windows 8.1, Windows 10
Resolution:
For security reasons Schneider Electric is using a new server to notify for available software updates since August 2020.
Only versions greater or equal to 2.5.0 of Schneider Electric Software Update are prepared to communicate to this server.
When you use a version between 2.0.1 and 2.3.1, your Schneider Electric Software update will report the above described connection issue.
To solve this, please download and install the latest Schneider Electric Software Update client software from the link below:
https://www.seupdate.schneider-electric.com/download/SystemConsistency/SoftwareUpdate/SESU_latest_version/SESU_latest_setup_sfx.exe
If you are unable to obtain the Install file from the above link, please contact your IT department to unblock connections to the "seupdate" domain and unblock *.exe file downloads from this domain. This is the domain of the Schneider Electric Software Update tool.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for:Schneider Electric Canada
