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How do I update the firmware of my SRTG 15 & 20kVA UPS?
Issue:

SRTG 15 & 20kVA UPS requires a firmware update.

Product Line:

Smart-UPS models SRTG15KXLI and SRTG20KXLI

Environment:
  • Computer with Windows 7 or Windows 10 operating system
  • The USB A to USB B type communication cable supplied with the UPS
  • "UPS-UpdateToolInstaller.zip" file - available at the end of this document
  • "15-20k V1.19 20220909.zip" Firmware File - available at the end of this document

Resolution:

NOTE: The UPS system is expected to power down during the firmware upgrade. It is recommended to turn off the load connected to the UPS before starting the firmware upgrade.

Preparation:
  1. Connect the USB A to USB B type communication cable supplied with the UPS cable between the UPS and computer.
    • image.png
  2. Download the "UPS-UpdateToolInstaller.zip" and "15-20k V1.19 20220909.zip" files attached at the end of this document.
  3. Extract the "UPS-UpdateToolInstaller.zip" file.

Installing the Update Tool:

Double click the "UPS-UpdateToolInstaller.exe" file to start installing the update tool.
  1. Select OK.
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  2. Select Next.
    • image.png
  3. Select Install.
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  4. Ensure that the "Launch UPS-UpdateTool" option is selected, and then select Finish. This will launch the update tool.
    • image.png

Updating the UPS Firmware:
  1. Select the language: English.
    • image.png
  2. Select the appropriate port number where the USB cable is connected to the computer.
    • image.png
  3. Press "select" and browse to the location where the "15-20k V1.19 20220909.zip" file was downloaded in Preparation Step 2.
    • image.png
    • image.png
  4. Ensure both check boxes are ticked:
    • image.png
  5. Select Updating:
    • image.png
  6. The update may take 15-20 minutes. Once the update is completed, the update tool can be closed:
    • image.png
Verifying the firmware version

Use the UPS front panel to navigate to the following menus.
  1. Press the OK key to enter the Main Menu, press the ▼ key to select Configuration and press the OK key to enter the submenu.
    • image.png
  2. Press the ▼ key to select Display, and click OK to enter the submenu.
    • image.png
  3. Press the ▼ key to select the Menu Type, and click OK to enter the menu type selection screen.
    • image.png
  4. Press ▼ key to select Advanced, and press OK to confirm.
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  5. Press ESC key until you return to the Main Menu.
  6. In the Main Menu, press the ▼ key to select About, click OK to enter the submenu.
    • image.png
  7. Select UPS and click OK to enter the submenu.
    • ​​​​​​​image.png
  8. Press the ▼ key to view firmware component versions.
    • ​​​​​​​​​​​​​​image.png​​​​​​​

Schneider Electric Canada

Attachment(s)
15-20k V1.19 20220909.zip [301.17 KB]
UPS-UpdateToolInstaller.zip [10.77 MB]
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