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How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP and XU series Smart-UPS using the Firmware Upgrade Wizard?

Issue:

The Firmware Upgrade Wizard (FUW) is the most universal and preferred method of updating.

If a previous version of the Firmware Upgrade Wizard or Firmware Images are installed, delete the old version and download the latest revision.

Links to download all necessary files can be found at the end of this document.

IMPORTANT: Certain UPS models do not support firmware update using a USB connection. To update the firmware of these UPS units using the Firmware Upgrade Wizard, a local connection via serial cable must be used. The serial cable supplied with the UPS must be used. Refer to the table below to verify USB support.

Product Line:

Smart-UPS models with the prefixes CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP, and XU

Note: The Firmware Upgrade Wizard does not support the below Smart-UPS devices:

Models with the prefixes SRC, SU, SUA, SUM, SURT, SURTA, SURTD
SMX750, SMX1000, and SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120V devices built prior to date code 1037. The date code is the first 4 numbers in your serial number. For example, serial number AS1036123456 would not be supported.
Devices not supported in the current release: SMT750RMJ1U, SMT2200, SMC2200XLI-BR

Environment:

The system requirements for the Firmware Upgrade Wizard are as follows:
Operating systems: 64-bit Windows 7, 8.1 Pro, Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022

To find the current UPS Firmware version via the UPS LCD display:
The Firmware Upgrade Wizard will detect the current version.
Alternately, from the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".

To find the current UPS Firmware version via Firmware Upgrade Wizard:
Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.

To find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.

Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
The same models of UPS may have different UPS IDs depending on when they were produced.
The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
If the UPS ID is not listed in the below table, it does not have an update available.
The Firmware Upgrade Wizard will select the correct version for the unit you are updating.

Note: it is not recommended to perform a firmware downgrade to a lower firmware version than the current UPS firmware.

UPS Series	UPS ID	Firmware File	Latest Firmware Version Release Notes	Firmware Update with Output On Available	Crypto- graphycally Signed	USB Support
CSH	5008	CSH5008UPS_02-7.enc	UPS 02.7	Yes	No	Yes
SCL	1029	SCL1029UPS_15-6.enc	UPS 15.6	Yes	Yes	Yes
SCL	1030	SCL1030UPS_15-6.enc	UPS 15.6	No	Yes	Yes
SCL	1036	SCL1036UPS_15-6.enc	UPS 15.6	Yes	Yes	Yes
SCL	1037	SCL1037UPS_15-5.enc	UPS 15.5	No	Yes	Yes
SCL	1048	SCL1048UPS_16-6.enc	UPS 16.6	Yes	Yes	Yes
SCL	1049	SCL1049UPS_16-6.enc	UPS 16.6	No	Yes	Yes
SCL	1051	SCL1051UPS_16-5.enc	UPS 16.5	No	Yes	Yes
SCL	1052	SCL1052UPS_16-6.enc	UPS 16.6	Yes	Yes	Yes
SMC	1000	SMC1000UPS_10-0.enc	UPS 10.0	No	No	Yes
SMC	1005	SMC1005UPS_15-1.enc	UPS 15.1	No	No	Yes
SMC	1007	SMC1007UPS_15-0.enc	UPS 15.0	No	No	Yes
SMC	1018	SMC1018UPS_17-0.enc	UPS 17.0	Yes	Yes	Yes
SMC	1028	SMC1028UPS_17-0.enc	UPS 17.0	Yes	Yes	Yes
SMC	1061	SMC1061UPS_02-0.enc	UPS 02.0	Yes	Yes	Yes
SMT	17	SMT17UPS_07-1.enc	UPS 07.1	No	No	Yes
SMT	18	SMT18UPS_15-0.enc	UPS 15.0	No	No	Yes
SMT	20	SMTSMX20UPS_15-0.enc	UPS 15.0	No	No	No
SMT	1015	SMT1015UPS_17-2.enc	UPS 17.2	Yes	Yes	Yes
SMT	1027	SMT1027UPS_17-2.enc	UPS 17.2	Yes	Yes	Yes
SMT	1031	SMTSMX1031UPS_15-5.enc	UPS 15.5	Yes	Yes	Yes
SMT	1039	SMT1039UPS_15-5.enc	UPS 15.5	No	Yes	Yes
SMT	1040	SMT1040UPS_15-0.enc	UPS 15.0	No	No	Yes
SMT	1041	SMT1041UPS_15-0.enc	UPS 15.0	No	No	Yes
SMT	1050	SMTSMX1050UPS_16-5.enc	UPS 16.5	Yes	Yes	Yes
SMT	1059	SMT1059UPS_16-5.enc	UPS 16.5	Yes	Yes	Yes
SMT	1060	SMT1060UPS_02-0.enc	UPS 02.0	Yes	Yes	Yes
SMTL	1026	SMTL1026UPS_15-5.enc	UPS 15.5	Yes	Yes	Yes
SMTL	1047	SMTL1047UPS_16-5.enc	UPS 16.5	Yes	Yes	Yes
SMTL	1064	SMTL1064UPS_01-8.enc	UPS 01.8	Yes	Yes	Yes
SMX	20	SMTSMX20UPS_15-0.enc	UPS 15.0	No	No	No
SMX	23	SMX23UPS_15-0.enc	UPS 15.0	No	No	Yes
SMX	1003	SMX1003UPS_15-0.enc	UPS 15.0	No	No	No
SMX	1031	SMTSMX1031UPS_15-5.enc	UPS 15.5	No	Yes	Yes
SMX	1050	SMTSMX1050UPS_16-5.enc	UPS 16.5	No	Yes	Yes
SRT	1001*	SRT1001UPS_02-9.enc	UPS 02.9	No	No	Yes
SRT	1002	SRT1002UPS_15-2.enc	UPS 15.2	No	No	Yes
SRT	1010	SRT1010UPS_15-6.enc	UPS 15.6	From UPS 07.9	Yes	Yes
SRT	1013	SRT1013UPS_15-3.enc	UPS 15.3	No	No	No
SRT	1014	SRT1014UPS_15-2.enc	UPS 15.2	No	No	No
SRT	1019	SRT1019UPS_15-6.enc	UPS 15.6	From UPS 07.1	Yes	Yes
SRT	1020	SRT1020UPS_15-9.enc	UPS 15.9	Yes	Yes	Yes
SRT	1021	SRT1021UPS_15-7.enc	UPS 15.7	No	Yes	Yes
SRT	1024	SRTSRTL1024UPS_15-6.enc	UPS 15.6	From UPS 00.4	Yes	Yes
SRT	1025	SRTXU1025UPS_15-6.enc	UPS 15.6	From UPS 07.3	Yes	Yes
SRT	1043	SRTXU1043UPS_16-6.enc	UPS 16.6	From UPS 16.5	Yes	Yes
SRT	1044	SRT1044UPS_17-0.enc	UPS 17.0	Yes	Yes	Yes
SRT	1045	SRT1045UPS_16-7.enc	UPS 16.7	No	Yes	Yes
SRT	1046	SRTSRTL1046UPS_16-6.enc	UPS 16.6	From UPS 16.5	Yes	Yes
SRTL	1024	SRTSRTL1024UPS_15-6.enc	UPS 15.6	From UPS 00.4	Yes	Yes
SRTL	1034	SRTL1034UPS_06-7.enc	UPS 06.7	Yes	Yes	Yes
SRTL	1035	SRTL1035UPS_06-7.enc	UPS 06.7	Yes	Yes	Yes
SRTL	1046	SRTSRTL1046UPS_16-6.enc	UPS 16.6	From UPS 16.5	Yes	Yes
SRTL	1062	SRTL1062UPS_4-7.enc	UPS 04.7	Yes	Yes	Yes
SRTL	1063	SRTL1063UPS_4-7.enc	UPS 04.7	Yes	Yes	Yes
XP	1016	XP1016UPS_15-1.enc	UPS 15.1	No	No	Yes
XU	1017	XU1017UPS_15-7.enc	UPS 15.7	From UPS 01.4	Yes	N/A
XU	1025	SRTXU1025UPS_15-6.enc	UPS 15.6	From UPS 07.6	Yes	Yes
XU	1033	XU1033UPS_15-7.enc	UPS 15.7	From UPS 00.3	Yes	N/A
XU	1043	SRTXU1043UPS_16-6.enc	UPS 16.6	From UPS 16.5	Yes	Yes
XU	1057	XU1057UPS_16-6.enc	UPS 16.6	Yes	Yes	N/A
XU	1058	XU1058UPS_16-7.enc	UPS 16.7	Yes	Yes	N/A

Notes:

*For SRT UPS models with ID1001, the UPS firmware must be updated twice. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update is completed, perform the firmware update again using SRT1013UPS_15-0.enc.
As shown in the above table, in some cases, there are two or more firmware images listed for the same UPS ID. The selection of the appropriate file is taken care by a new feature in Firmware Upgrade Wizard, that shows only the relevant and latest firmware for the connected UPS.
If update via USB is not supported, or if updating via serial cable, the serial cable that is included with the UPS must be used.
If updating a UPS unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" alarm, the external battery packs MUST be connected when performing the update. If more external battery packs are connected at a later date and the issue returns, the firmware update must be performed again with all battery packs connected. Updating an SRT UPS unit may take up to 20 minutes to complete. The more external battery packs are connected, the longer the update may take.
In rare situations, the UPS firmware update may not install automatically after the firmware file was transferred to the UPS. Refer to FAQ000258266 to complete the firmware update.

DO NOT DISCONNECT THE UPS COMMUNICATION CABLE, REBOOT THE COMPUTER, OR ATTEMPT TO TURN OFF THE UPS DURING THE FIRMWARE UPDATE.

Resolution:

Download the Firmware Upgrade Wizard compressed zip file as well as the Firmware Upgrade Wizard User Guide attached to this document.

The Firmware Upgrade Wizard compressed zip file contains the self-extracting executable file bundled with all necessary UPS firmware images. Read the Firmware Upgrade Wizard User Guide before performing the update. The User Guide provides a complete step by step walk through of the process including all necessary screenshots. The complete process will take 5-20 minutes, depending on the UPS model.

For any issues encountered during the update process or any additional questions, please contact APC Tech Support .

Note: Verify the hash key of the Firmware Upgrade Wizard compressed zip file after downloading. The current hash value is d43100a5697046d59cbdd1929ffc1a77:.

Open Command Prompt.
Change the directory to the folder where the downloaded Smart-UPS_Firmware_Upgrade_Wizard_v4.3.8v3.zip was saved:
- This is typically done using he "cd" command
- For example, if the Smart-UPS_Firmware_Upgrade_Wizard_v4.3.8v3.zip file was saved to the Downloads folder, the command may look like: "cd C:\Users\Username\Downloads", or "cd Downloads"
Run the command "certutil -hashfile Smart-UPS_Firmware_Upgrade_Wizard_v4.3.8v3.zip MD5"
Compare and verify that the displayed hash value corresponds to d43100a5697046d59cbdd1929ffc1a77.

Example:

The following instructions describe how to use “Firmware Upgrade Wizard” to upgrade the UPS firmware with "*.enc" firmware files downloaded separately.

Download the firmware image file (*.enc ) and save it to a folder.
Download the Firmware Upgrade Wizard and user guide from “Attachments(s)” section of Knowledge Base article FA279197 on the APC website.
Follow the instructions described in “Firmware Update Process: Step by Step Walkthrough” section of Firmware Upgrade Wizard user guide to start the firmware upgrade process.
As described in the step six of user guide, when the Firmware Upgrade Wizard displays “Select Device Firmware” dialog, click “Browse” to navigate the location to where you saved the manually downloaded firmware image file.

The “Open” dialog only displays firmware image files that are compatible for the connected UPS. Select an appropriate firmware image file and click “Open”.