Why is there a red cross appearing when I try to enroll the EVlink Home Smart with the Wiser app (after scanning the QR code) ?| Schneider Electric Česká republika

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Why is there a red cross appearing when I try to enroll the EVlink Home Smart with the Wiser app (after scanning the QR code) ?

You need to check that :
- the charger is steady green (connected to the cloud)
- your smartphone is connected to internet (4G/5G/Wifi)