This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
If a user Forget password for Twido configuration, there is no Master password to break the old forgotten password.
Is it a password in the application file ? in this case Could you send me your application (XAR file or TWD file).
If the password is loss and if you have not a copy of the program, it is not possible to recover the program.
Other solution: visualize the code (for example print it) and write into a new twido application manually
Released for:Schneider Electric Egypt and North East Africa
