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Sepam relay with ACE969 communications module will not communicate
Issue
Sepam relay has an ACE969 communications module connected but will not communicate. The ON light is illuminated and no other lights ar lit.

Product Line
ACE969

Resolution
The ACE969 module must be supplied with 24Vdc on both the E1 and E2 terminals and V+ and V-. The power may be jumped between these two sets of terminals. Once the control power is supplied to both sets of terminals (assuming the communication parameters are set correctly) you will now be able to communicate to the Sepam relay.

Schneider Electric Egypt and North East Africa

Sepam relay with ACE969 communications module will not communicate
Issue 
Sepam relay has an ACE969 communications module connected but will not communicate. The ON light is illuminated and no other lights ar lit.

Product Line
ACE969

Resolution
The ACE969 module must be supplied with 24Vdc on both the E1 and E2 terminals and V+ and V-. The power may be jumped between these two sets of terminals. Once the control power is supplied to both sets of terminals (assuming the communication parameters are set correctly) you will now be able to communicate to the Sepam relay.

 

Schneider Electric Egypt and North East Africa

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