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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

I've installed Ecodial INT but I've a problem. The system requests the user using the program to be a member of Domain Admin Group or Local Admin Group. How can this be achieved?

I have attached a document for the user to check whether he has the administrator rights to use the software or not. Please ask the customer to try these steps and get back to us with his feedback.

If the user already knows this, you are advised to ask the user to try using the software by right clicking the icon and choose "Run as administrator" as shown in the attached image (refer to Screenshot.png)

Schneider Electric Egypt and North East Africa

Attachment(s)

Screenshot.pngScreenshot.png [14.61 KB]
Admin Issues with Ecodial.pdfAdmin Issues with Ecodial.pdf [178.17 KB]
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