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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

How to update a key using Citect's CiUSafe utility?

You can update sentinel driver for key and ciusafe as you said already done. But do same for driver also.

http://www.citect.schneider-electric.com/documents/ciusafe/CiUSafe_750_0_5013.zip
http://www.citect.schneider-electric.com/documents/ciusafe/Sentinel_System_Driver_7.5.8.zip

Try on other machine to update this key. make sure you copy only letters and dont keep any space while updating license.