This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
NetBotz appliance config gets wiped out after a period of time with Rack Access 170s connected.
Product Line:
NetBotz
Environment:
NBPD0170, NBPD0170, NBPD0172
Supported NetBotz appliance
Cause:
On Botzware prior to 4.5.2, If a NetBotz Rack Access pod 170 label is changed, subsequent HID card swipes will cause increasing corruption on the NetBotz appliance. Eventually this will cause an issue where the device will lose it's configuration.
Resolution:
If you are running into this issue, you will need to reset the appliance to default then upgrade to 4.5.2 or higher. If you do not reset the configuration or if you pull a backup from prior version that had the issue, the issue will potentially continue to happen. K-base FA158175 explains how to reset the NetBotz configuration or do a "configreset" on a NetBotz appliance.
NetBotz appliance config gets wiped out after a period of time with Rack Access 170s connected.
Product Line:
NetBotz
Environment:
NBPD0170, NBPD0170, NBPD0172
Supported NetBotz appliance
Cause:
On Botzware prior to 4.5.2, If a NetBotz Rack Access pod 170 label is changed, subsequent HID card swipes will cause increasing corruption on the NetBotz appliance. Eventually this will cause an issue where the device will lose it's configuration.
Resolution:
If you are running into this issue, you will need to reset the appliance to default then upgrade to 4.5.2 or higher. If you do not reset the configuration or if you pull a backup from prior version that had the issue, the issue will potentially continue to happen. K-base FA158175 explains how to reset the NetBotz configuration or do a "configreset" on a NetBotz appliance.
Released for:Schneider Electric Egypt and North East Africa
