This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Serial cables are no longer included with Smart-UPS SRT5kVA - 10kVA Models
Product Line:
Smart-UPS SRT
Environment:
SRT5KRMXLI, SRT5KRMXLIM, SRT5KRMXLT, SRT5KRMXLT-IEC, SRT5KRMXLW-HW, SRT5KXLI, SRT5KXLT, SRT5KXLT-IEC
SRT6KRMXLI, SRT6KRMXLIM, SRT6KRMXLT, SRT6KRMXLT-IEC, SRT6KXLI, SRT6KXLT, XRT6KXLT-IEC
SRT8KRMXLI, SRT8KRMXLIM, SRT8KRMXLT, SRT8KRMXLT-IEC, SRT8KXLI, SRT8KXLT, SRT8KXLT-IEC
SRT10KRMXLI, SRT10KRMXLIM, SRT10KRMXLT, SRT10RMKXLT-IEC, SRT10KXLI, SRT10KXLT, SRT10KXLT-IEC,
Cause:
Due to the continued decline and elimination of serial communication ports in server manufacturing and to minimize e-waste, APC™ by Schneider Electric will no longer be providing the RJ-45 to serial communication cable with the above Smart-UPS™ models
Resolution:
A serial cable can be ordered free of charge by contacting the Customer Care Centre using https://www.apc.com/us/en/support/contact-us/ . Please use FA338173 in the subject heading.
You will need your exact model and serial number available when registering. You can find this information on the back of the UPS, a sticker on the corner of the shipping box, or via the "About" menu on the LCD screen.
Serial cables are no longer included with Smart-UPS SRT5kVA - 10kVA Models
Product Line:
Smart-UPS SRT
Environment:
SRT5KRMXLI, SRT5KRMXLIM, SRT5KRMXLT, SRT5KRMXLT-IEC, SRT5KRMXLW-HW, SRT5KXLI, SRT5KXLT, SRT5KXLT-IEC
SRT6KRMXLI, SRT6KRMXLIM, SRT6KRMXLT, SRT6KRMXLT-IEC, SRT6KXLI, SRT6KXLT, XRT6KXLT-IEC
SRT8KRMXLI, SRT8KRMXLIM, SRT8KRMXLT, SRT8KRMXLT-IEC, SRT8KXLI, SRT8KXLT, SRT8KXLT-IEC
SRT10KRMXLI, SRT10KRMXLIM, SRT10KRMXLT, SRT10RMKXLT-IEC, SRT10KXLI, SRT10KXLT, SRT10KXLT-IEC,
Cause:
Due to the continued decline and elimination of serial communication ports in server manufacturing and to minimize e-waste, APC™ by Schneider Electric will no longer be providing the RJ-45 to serial communication cable with the above Smart-UPS™ models
Resolution:
A serial cable can be ordered free of charge by contacting the Customer Care Centre using https://www.apc.com/us/en/support/contact-us/ . Please use FA338173 in the subject heading.
You will need your exact model and serial number available when registering. You can find this information on the back of the UPS, a sticker on the corner of the shipping box, or via the "About" menu on the LCD screen.
Released for:Schneider Electric Egypt and North East Africa
