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It's linked with the Easergy Studio installation. A proper installation of Easergy Studio shall prevent this issue.
After installation ,Please check if ports are set correctly (COM port number) &
Please check, if they used Ethernet connection and propose they use "Quick Connect" with defaults (beside IP addr) if you will communicate though Ethernet
After installation ,Please check if ports are set correctly (COM port number) &
Please check, if they used Ethernet connection and propose they use "Quick Connect" with defaults (beside IP addr) if you will communicate though Ethernet