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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Updating the Wiser for KNX Firmware.

Firmware upgrade procedures are illustrated on page 37 of the W4K User Guide which can be downloaded from our global website via the following direct link: https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=AR1740_EdK_User_Wiser_for_KNX_EN.pdf

The latest W4K (Wiser for KNX) firmwares can be found on our global website via the following direct links:
https://download.schneider-electric.com/files?p_enDocType=Firmware+-+Released&p_File_Name=Wiser_for_KNX-2.4.0_hw1.xx.zip&p_Doc_Ref=FW2_4_0-HW_1_X_X-w4k
https://download.schneider-electric.com/files?p_enDocType=Firmware+-+Released&p_File_Name=Wiser_for_KNX-2.4.0_hw2.xx_hw3.xx.zip&p_Doc_Ref=FW2_4_0-HW_2_X_X_HW_3_X_X-w4k