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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
How to apply hotfix from EBO SmartX server (AS/AS-P/AS-B) V3.0+ or higher?
  1. Run the Device Administrator and select the AS/AS-P/AS-B to be upgraded and select the upgrade button, you will be presented with this menu.
  2. Select Apply hotfix and you will be presented with the window as shown below.
  3. Select the OK button and you will be presented with a window to select the hotfix file.
    Locate the hotfix file, i.e. SmartX.Server-3.0.3.11-Hotfix.exe. When the Open button is selected the SmartX server upgrade will begin immediately.
    Warning: if the file fails to load please check the PC has access to the internet as this is required to validate the integrity of the file.
    Note, the hotfix file is a self-extracting archive and will be extracted to the DA folder by DA.
  4. When complete, logon to workstation and verify the running build is correct.

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