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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Smart Surge Protector is not connecting to the Wi-fi

Issue:
The Smart Surge is not connecting to the Wi-fi

Recommended Action:

Ensure your Smart Surge is in range of your router. Move the Smart Surge to a power socket close to your router and try again.
Ensure your router is set to a 2.4GHz network. Log
Ensure you provide the correct Wi-Fi password for your home network when prompted.
Unplug router from the power socket for 30 seconds and plug it back in to the power socket. Once router has been rebooted, retry connecting the Smart Surge to the Wi-Fi.