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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Firmware Updates on APC Smart SurgeArrest - PH6U4X32 / PH6U4X32W
Issue:
How to update the firmware on an APC Smart SurgeArrest

Resolution:
The firmware will be updated automatically. When updating firmware the outlets will lock into whatever state the outlet is on when the update begins. The Wi-Fi LED will flash green during the update. During update the outlet can not be controlled. Normal operation resumes once the system has been updated.

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