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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
What are Frequently Asked Questions for the CSH2 Charge Mobile Battery for Microsoft Surface Hub 2?
Issue:
This document covers some Frequently Asked Questions for the CSH2 Charge Mobile Battery
Product Line:
CSH2 Charge Mobile Battery for Microsoft Surface Hub 2
Environment:
CSH2, All Serial Numbers
Cause:
Charge Mobile Battery is a lithium-ion battery system designed to power Microsoft Surface Hub 2 on-the-go for over 100 minutes. This document will help with basic use and set-up.
Resolution:
Q - Battery does not output power
A - Battery is not turned on. Press the POWER ON/OFF button for more than 3 seconds and less than 6 seconds to enable
24 V DC output voltage. LEDs will illuminate white indicating the battery state of charge.
Q - How do I turn the CSH2 Battery Off?
A - Press the POWER ON/OFF button for more than 6 seconds and less than 20 seconds to turn off the APC Charge.
Q - I Cannot find battery POWER ON/OFF button
A - The Button is on the bottom of the unit under a green sticker. Remove the sticker to access the button
Q - The battery icon is not showing on the hub
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery
Q - My battery is not charging
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery
Q - The battery is not powering hub
A - Check that all 3 cables are securely connected to the hub and the CSH2 battery
Q - My battery doesn’t charge
A - Verify that the AC cable is securely connected to the hub
Q - Where can I find more information about the LED's and the full functionality of the POWER ON/OFF button?
A - Refer to the User's manual of your CSH2 Battery for additional information on the use, set up, and troubleshooting of your CSH2.
Released for:Schneider Electric Egypt and North East Africa
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