This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Using a Google email account to send PME reports fails, returning an error from Google SMTP server.
Environment:
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Resolution:
Google uses additional authentication to verify your identity and disallow untrusted applications for login. Please proceed with the following steps in order to have Gmail successfully server as a SMTP server for PME reports:
Step 1: Setting Reports Configuration:
Step 2: Apply those previous same settings into PME web applications inside Notification Settings.
Step 3: Setup your Gmail account as follow:
Note: The following steps can make your gmail account less secure, so its recommended to apply the below on a new gmail account or a throwaway account
1- You have to disable 2-step verification in your gmail account.
2- Enable less secure app access in your gmail account. ( https://myaccount.google.com/lesssecureapps )
3- Enable login from different time zones / IPs for your account. ( https://g.co/allowaccess )
4- After the above, login to your gmail account through a browser in the PME server machine.
5- You'll probably receive an email that your email was used to sign in from a new machine, you have to allow gmail to be accessed from this machine.
Step 4: Now we need to test PME subscription:
Using a Google email account to send PME reports fails, returning an error from Google SMTP server.
Environment:
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Resolution:
Google uses additional authentication to verify your identity and disallow untrusted applications for login. Please proceed with the following steps in order to have Gmail successfully server as a SMTP server for PME reports:
Step 1: Setting Reports Configuration:
Step 2: Apply those previous same settings into PME web applications inside Notification Settings.
Step 3: Setup your Gmail account as follow:
Note: The following steps can make your gmail account less secure, so its recommended to apply the below on a new gmail account or a throwaway account
1- You have to disable 2-step verification in your gmail account.
2- Enable less secure app access in your gmail account. ( https://myaccount.google.com/lesssecureapps )
3- Enable login from different time zones / IPs for your account. ( https://g.co/allowaccess )
4- After the above, login to your gmail account through a browser in the PME server machine.
5- You'll probably receive an email that your email was used to sign in from a new machine, you have to allow gmail to be accessed from this machine.
Step 4: Now we need to test PME subscription:
- Open Web Applications
- Open Reports tab
- Right click any report
- Subscribe
- Pick any subscription name and email subject.
- Select Recipients
- Manual Entry
- Type the email you want to receive the report at, then click Add and Ok
- Select any schedule
- Click Test Now
Released for:Schneider Electric Egypt and North East Africa
