This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Testing phase loss on a meter doesn't result in a null voltage reading.
Environmnet:
EasyLogic Series Power Meters
PowerLogic Series Power Meters
Resolution:
The voltage seen is what we call "phantom voltage", its a known phenomenon with all high impedance power meters. These phantom voltages are normal artifacts of the design and should not pose any safety concerns to the end user.
In some cases it'll probably disappear by power cycling the meter. Most power meters are not designed to monitor phase loss, as it'll always assume the presence of the 3 phases and the neutral, depending on your parameters setup. External devices are used to detect such occurrences, like phase control relays.
Testing phase loss on a meter doesn't result in a null voltage reading.
Environmnet:
EasyLogic Series Power Meters
PowerLogic Series Power Meters
Resolution:
The voltage seen is what we call "phantom voltage", its a known phenomenon with all high impedance power meters. These phantom voltages are normal artifacts of the design and should not pose any safety concerns to the end user.
In some cases it'll probably disappear by power cycling the meter. Most power meters are not designed to monitor phase loss, as it'll always assume the presence of the 3 phases and the neutral, depending on your parameters setup. External devices are used to detect such occurrences, like phase control relays.
Released for:Schneider Electric Egypt and North East Africa
