This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
After restoring a backup to a NetBotz 750/755, UI throws 503 error.
Product Line:
NetBotz
Environment:
NBRK0750
NBWL0755
Backup/Restore
Cause:
System settings may become corrupt if overwritten. To reproduce issue:
1. Configure all system settings
2. Navigate to Backup page / Take backup
3. Log into a different appliance that is already configured.
4. Navigate to Backup page
5. Restore the backup from previous unit
6. After restore, UI throws 503 error
Resolution:
Reset the NetBotz to defaults and configure the IP serially prior to importing a backup. Reset procedure:
connect using the micro USB serial configuration cable. Once connected, verify you're using the correct port in device manager, then use the following settings and connect with a terminal emulation program such as Hyper-terminal or Putty:
115,200 Baud rate
8 Data Bits
No Parity
1 Stop Bit
No Flow control.
Open the connection and hit enter until prompted for a login.
Log in using root and the password you had provided upon initial root login (done via serial connection), then when prompted to press enter within 5 seconds, type a capital X and hit Enter.
At the linux prompt type:
/netbotz_app/reset.sh
As of version 5.2.1, this command will change to:
/netbotz_app/factory_reset.sh
In some cases, an extra command may help in cleaning the database such as may be the case if the firmware were downgraded for instance:
/netbotz_app/restart.sh stop cleanDB startApp startClubber
After restoring a backup to a NetBotz 750/755, UI throws 503 error.
Product Line:
NetBotz
Environment:
NBRK0750
NBWL0755
Backup/Restore
Cause:
System settings may become corrupt if overwritten. To reproduce issue:
1. Configure all system settings
2. Navigate to Backup page / Take backup
3. Log into a different appliance that is already configured.
4. Navigate to Backup page
5. Restore the backup from previous unit
6. After restore, UI throws 503 error
Resolution:
Reset the NetBotz to defaults and configure the IP serially prior to importing a backup. Reset procedure:
connect using the micro USB serial configuration cable. Once connected, verify you're using the correct port in device manager, then use the following settings and connect with a terminal emulation program such as Hyper-terminal or Putty:
115,200 Baud rate
8 Data Bits
No Parity
1 Stop Bit
No Flow control.
Open the connection and hit enter until prompted for a login.
Log in using root and the password you had provided upon initial root login (done via serial connection), then when prompted to press enter within 5 seconds, type a capital X and hit Enter.
At the linux prompt type:
/netbotz_app/reset.sh
As of version 5.2.1, this command will change to:
/netbotz_app/factory_reset.sh
In some cases, an extra command may help in cleaning the database such as may be the case if the firmware were downgraded for instance:
/netbotz_app/restart.sh stop cleanDB startApp startClubber
Released for:Schneider Electric Egypt and North East Africa
