This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
When setting the password for PowerChute Network Shutdown version 4.4 or 4.4.1, the web UI reports "This field contains unsupported characters." or "Unsupported character set." when the password contains an arrow < > character.
Product Line:
PowerChute Network Shutdown versions 4.4 and 4.4.1
Environment:
All supported OS
Cause:
Misinterpetation of the characters < >
Solution:
Set the password with characters other than an arrow. If the < > characters are required follow the instruction in FAQ FA159758 to reset the password using the pcnsconfig.ini file.
When setting the password for PowerChute Network Shutdown version 4.4 or 4.4.1, the web UI reports "This field contains unsupported characters." or "Unsupported character set." when the password contains an arrow < > character.
Product Line:
PowerChute Network Shutdown versions 4.4 and 4.4.1
Environment:
All supported OS
Cause:
Misinterpetation of the characters < >
Solution:
Set the password with characters other than an arrow. If the < > characters are required follow the instruction in FAQ FA159758 to reset the password using the pcnsconfig.ini file.
Released for:Schneider Electric Egypt and North East Africa
