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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

When power up the Vamp 50 relay , two LEDs "in operation" and "faulty" light up and in the HMI and display shows the error "HW Error" How to solve this issue?

Issue :
Solution for Vamp 50 “HW error”

Product Line
Vamp 50 relay

Resolution:
In the process of self-diagnosis, the vamp revealed an internal fault - a software failure.
The problem can resolve by re flashing the terminal, filling in a new database.

Please contact our SE service department or local customer care with device information & error details to get the right file for your device.