This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Customers have inquired about the alerts that can appear on the MW display, severity level, and possible actions
The MW also has input relays which can trigger different alerts on the display. Relay inputs are not faults with the UPS. They are external events reported to, or through, the UPS. These events can influence UPS operation.
Product line:
Symmetra Megawatt
Environment:
All models, all serial numbers
Cause:
Customer Inquiry
Resolution:
Reference the attached PDF Document for complete list as of firmware revision 25.20
Customers have inquired about the alerts that can appear on the MW display, severity level, and possible actions
The MW also has input relays which can trigger different alerts on the display. Relay inputs are not faults with the UPS. They are external events reported to, or through, the UPS. These events can influence UPS operation.
Product line:
Symmetra Megawatt
Environment:
All models, all serial numbers
Cause:
Customer Inquiry
Resolution:
Reference the attached PDF Document for complete list as of firmware revision 25.20
| Alarm Levels as of Revision 25.20 | ||
| Info: Informational Alarm. No immediate action required. Check the cause of the alarm at next maintenance visit. | ||
| Warning: The UPS system may have gone into bypass. The load remains supported, but action must be taken. Call Technical Support. The area on the right side of the top screen alternates between blue and red. | ||
| Severe: Take immediate action. Call Technical Support. The red area of the top of the screen alternates between blue and red. | ||
| Display Message | Alarm Severity 1=Info 2=Warning 3=Severe | Notes |
| Battery temperature is no longer high | 1 | |
| Battery temperature is high - UPS shutdown started | 3 | |
| Battery current is no longer high | 1 | |
| Battery current is high - UPS shutdown started | 3 | |
| Battery current is no longer over limit | 1 | |
| Battery current is over limit | 2 | |
| Battery voltage OK | 1 | |
| Battery voltage high | 2 | |
| Battery cubicle fuse blown | 3 | This will also report if battery breaker is open |
| Battery Breaker Open | 3 | The UPS will not be able to operate in battery operation |
| Discharging Batteries | 2 | |
| Battery Capacity Test Running | 1 | Battery capacity test being performed. |
| Relay inputs are not faults with the UPS. They are external events reported to or through the UPS. These events can influence UPS operation. | ||
| Relay Input: Generator Active | Relay Board 1 Input 1 Input for indicating that a generator is active. This will be used to reduce the charge power. This also activates the use of online delay. | |
| Relay input: Battery Room Ventilation Fault | Relay Board 1 Input 2 Input for indicating that the ventilation in battery rooms is defect. This will be used to reduce the charge power. | |
| Relay input: DC Ground fault detection | Relay Board 1 Input 3 | |
| Relay input: Plant clock synchronization | Relay Board 1 Input 5 | |
| Relay input: Power tie detection | Relay Board 1 Input 6 Input from PLC to detect if power tie is active. | |
| Relay input: forced battery operation on | Relay Board 1 Input 7 This input will force the unit to battery operation when activated in normal operation and report it in the event log. | |
| Relay input: Lock Requested Bypass | Relay Board 1 Input 8 When the system is in bypass it will get locked in bypass | |
| Relay input: Remove charge derating on generator | Relay Board 2 Input 1 Input for deactivate charge derating when on generator (Relay input 1 board 1). Will activate derating when load is over 90% and deactivate under 80% load. | |
Released for:Schneider Electric Egypt and North East Africa
