This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Product line:
Galaxy VS
Cause:
UPS report needed to troubleshoot UPS alarms properly prior to dispatch
Resolution:
See steps below on how to retrieve UPS report/logs.
1. Select Maintenance > UPS report.
2. Open the front panel.
3. Insert your USB device in the USB port on the UPS.
4. Tap Export.
NOTE: Do not remove the USB device until the export process has
finished.
5. Send the UPS report to Schneider Electric customer support.
MOP attached
Galaxy VS
Cause:
UPS report needed to troubleshoot UPS alarms properly prior to dispatch
Resolution:
See steps below on how to retrieve UPS report/logs.
1. Select Maintenance > UPS report.
2. Open the front panel.
3. Insert your USB device in the USB port on the UPS.
4. Tap Export.
NOTE: Do not remove the USB device until the export process has
finished.
5. Send the UPS report to Schneider Electric customer support.
MOP attached
Released for:Schneider Electric Egypt and North East Africa
