This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Problem:
Users are unable to access an NMC3 with a self-signed certificate via HTTPS using recent versions of the Google Chrome browser
Environment:
UPS Network Management Card 3 - AP9640/41/43
Devices that use an embedded NMC3, including but not limited to PDU (2022+ model AP8xxx, APDU9xxx), ATS (AP44xxA), and Smart-UPS/Symmetra UPS systems
Cause:
A recent Chrome update is blocking the self-signed certificate ECC certificate that is used by default on an NMC3.
Resolution:
This will be addressed in a future version of firmware, and this article will be updated when a fix version is available.
Please note that this issue is fixed from firmware rev. 2.4, so updating firmware should be fist step in the troubleshooting process.
Secondary work-arounds are:
Users are unable to access an NMC3 with a self-signed certificate via HTTPS using recent versions of the Google Chrome browser
Environment:
UPS Network Management Card 3 - AP9640/41/43
Devices that use an embedded NMC3, including but not limited to PDU (2022+ model AP8xxx, APDU9xxx), ATS (AP44xxA), and Smart-UPS/Symmetra UPS systems
Cause:
A recent Chrome update is blocking the self-signed certificate ECC certificate that is used by default on an NMC3.
Resolution:
This will be addressed in a future version of firmware, and this article will be updated when a fix version is available.
Please note that this issue is fixed from firmware rev. 2.4, so updating firmware should be fist step in the troubleshooting process.
Secondary work-arounds are:
- Use a different browser
- Use an older version of Chrome
- Delete the ECC self-signed certificate on the NMC and generate an RSA cert. The commands can be performed via the CLI:
- apc>ssl key -d
- apc>ssl key -rsa [1024|2048|4096]
- Use the CLI Security Wizard and a 3rd party certificate authority to create a signed certificate
Released for:Schneider Electric Egypt and North East Africa
