How to Log the Modem Interaction for an Internal Modem on an ION Meter

Search FAQs

Issue:
How to log Modem interactions

Product Line:
ION8600
ION7300
ION8500
ION8400
ION8300
ION7550/ION7650
ION8800
ION7500/ION7600

Environment:
Hyper Terminal

Cause:
To troubleshoot internal ION Modems, complete the following procedure then analyze the different strings.

Resolution:
Make two connections to the meter: COM1 via RS232/485 and the modem via RJ11

Switch COM1 protocol to Modemgate
Open a HyperTerminal session to COM1
To see the typed text and responses, select File > Properties > ASCII Setup > and check the 'Echo typed characters locally' box > click OK
Log the entire connection (Transfer> Capture Text)
Power cycle the meter. In HyperTerminal there will be some init strings with some OK responses, wait until it is done
Type ati0 (to get the modem type)
Type at&v (to get the current settings)
Dial into the meter via modem. In HyperTerminal you should see RING, then hear a bunch of squawking (the modem establishing a connection) if there is a speaker. At this stage do not press any keys; it will list the negotiation parameters.
Disconnect the site. You should see a disconnect message in HyperTerminal
Ensure the LED lights on the side of the meter go out. If they don't type ath0