{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
Device Type Installer - Error message: 'Cannot find ProductRegInfo'
Product Line
Power Monitoring Expert 9.0, 2020, 2021, 2022, 2023

Environment
Device Type Installer - Management Console

Issue
Device Type Installer (DTI) gives an error when attempting to install device type: 'Cannot find ProductRegInfo'. Is DTI installed correctly?

Cause
The user does not have permission to add the following Registry Key:
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\DefaultFirmware
Added Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\Power Monitoring Expert\9.0\DeviceInfo\<Device_Name>\TemplateStrings\DefaultVoltsMode

Resolution
Use a Windows administrator account to create a new Device Type or run Management Console/Device type editor as an administrator directly.

Schneider Electric Hong Kong

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: