Issue
The user receives an error message after clicking the "Activate" button on Floating License Manager 2.x.

Error:
"Failed to connect to the Schneider Electric License Server.
A private connection to the Schneider Electric License Server can't be established.

If your computer's date and time are incorrect please change your date time and try again.

Otherwise please contact your Software Registration Center"

Product Line
Power Monitoring Expert 9.0
Floating License Manager (FLM)

Environment
Floating License Manager

Cause
The Server running the Floating License Manager does not have sufficient internet connection to the Schneider Electric Licensing Server.  Floating License Manager automatically assumes that the server has a connection and no longer prompts for offline activation.

Resolution
The user can force an offline with the following directions:

1. Close Floating License Manager
2. Open up "regedit" by clicking Windows start button and typing in "regedit", then press Enter
3. With Directory Tree on the left window pane, navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Schneider Electric\Common\License"
4. In this Directory, locate the DWORD "CheckConnectivityTimeout"
5. Right click this DWORD, and click Modify
6. Change the default Value Data of "f" to "0", and click OK.
7. Close "regedit"

Now, when re-opening the Floating License Manager and pressing Activate, the popup will now show that "Your computer could no longer connect to the Schneider Electric Licensing Server."  You can now "Use another activation method" to continue with the normal Offline activation method laid out with the given instructions.  For more information on activating licenses, please refer to FA225923 for video breakdowns.

Released for:Schneider Electric Hong Kong