What are the basic troubleshooting steps for the Back-UPS RS model BR1000G?

Search FAQs

Issue:

What are the basic troubleshooting steps for the Back-UPS RS model BR1000G?

Product Line:

APC Back-UPS RS

Environment:

BR1000G, All Serial Numbers

Cause:

During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:

Problem	Possible Cause	Solution

The Back-UPS will not turn on	The unit is not connected to utility power.	Ensure that the unit is securely connected to an AC outlet.
	The circuit breaker has been tripped.	Disconnect non-essential equipment from the unit. Reset the circuit breaker. Re-connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip.
	The internal battery is not connected.	Connect the battery.
	The utility input voltage is out of range.	Adjust the transfer voltage and sensitivity range.

The unit does not provide power during a utility power outage.	Ensure that essential equipment is not plugged into a SURGE ONLY outlet.	Disconnect equipment from the SURGE ONLY outlet and re-connect to a BATTERY BACKUP outlet.

The unit is operating on battery power, while connected to utility power.	The plug has partially pulled out of the wall outlet, the wall outlet is no longer receiving utility power, or the circuit breaker has been tripped.	Ensure that the plug is fully inserted into the wall outlet. Ensure that the wall outlet is receiving utility power by checking it with another device.
	The unit is performing an automatic self test.	No action is necessary.
	The utility input voltage is out of range, the frequency is out of range, or the waveform is distorted.	Adjust the transfer voltage and sensitivity range.

The unit does not provide the expected amount of backup time.	Battery Backup outlets may be fully or improperly loaded.	Disconnect non-essential equipment from the BATTERY BACKUP outlets and connect the equipment to SURGE ONLY outlets.
	The battery was recently discharged due to a power outage and has not fully recharged.	Charge the battery cartridge for 16 hours.
	The battery has reached the end of its useful life.	Replace the battery (APCRBC123).

The REPLACE BATTERY indicator is illuminated.	The battery has reached the end of its useful life.	Replace the battery (APCRBC123).

The OVERLOAD indicator is illuminated.	The equipment connected to the unit is drawing more power than the unit can provide.	Disconnect non-essential equipment from the BATTERY BACKUP outlets and connect the equipment to SURGE ONLY outlets.

The SYSTEM FAULT indicator is illuminated, all the front panel indicators are flashing.	There is an internal fault.	Determine which internal fault message is displayed by matching the number displayed on the LCD with the corresponding Fault Message (see System Faults) and contact APC Technical Support.
	System Faults:	F01 - On-Battery Overload F02 - On-Battery Output Short F03 - On-Battery Xcap Overload F04 - Clamp Short F05 - Charger Fault F06 - Relay Welding F07 - Temperature F08 - Fan Fault F09 - Internal Fault

Power is not supplied to some outlets.	Power to the Controlled Outlets has intentionally been turned off.	Confirm that the correct peripherals are connected to Controlled Outlets. If this feature is not desired, disable the Power-Saving Master and Controlled Outlets.

The Controlled Outlets are not supplying power, even though the Master device is not in sleep mode.	The Master Outlet threshold may be incorrectly set.	Adjust the threshold when the Master outlet signals the Controlled Outlets to shut down.