Search FAQs

Generic Diagram for the meter type could not be found on the Enercept meter

Issue
Meter template could not be found on the Enercept Meter

Product Line
EM4200

Environment
Power Monitoring Expert 8.0 or earlier

Cause
The new enercept meter is a different device type

Resolution
The new enercept meter is the EM4200 and the device driver will need to be installed in order to use the new enercept meter. The old enercept driver uses many of the same registers for the values. If the template is selected and pulled up many of the values will show up correctly in the old enercept page except for the Device type.
The EM4200 driver can be found here