This log file may be used for troubleshooting if a user loses the meter's IP address and is no longer able to connect to it.

Resolution
The IPUpdate log file is used to aid with troubleshooting while attempting re-establish communication to a device where an IP address is not easily recoverable (Eg. TRAN unit or a device in a remote location) or has been incorrectly programmed.

The file may be found in the following directory: C:\ProgramData\Schneider Electric\ION Setup

Prior to sending any changes to the meter, ION Setup will record pertinent IP information including IPv6 link local information.

This allows the user to troubleshoot communication to the device by attempting to browse to the meter's webpage and/or reading Modbus registers. Please note that the meter may have to be isolated from the network and connected directly to the computer. The PC will need to be assigned a static IP address. Please refer to FA221245 for further detail.

The IP Setup Wizard's role is to detect instances where a duplicate IP address or the selected DNS name already exists. The wizard allows the user to bypass the long delay in changing the IP address parameter and attempt to return to the device properties (in ION Setup) in order to enter new IP address information. It's primary objective is to ensure that the user has a functioning connection to the device prior to leaving the reconnection dialog.

Example of IPUpdate log file:

Failed Attempt

IP change started at: Tuesday, November 22, 2016 7:57:53 AM

Existing device connection IP: 10.168.64.180

Device MAC address: 006078045943

IPv4 Address: 10.168.64.186

IPv6 Address: None

IPv6 link local address: fe80::260:78ff:fe04:5943

IPv6 global address: None

FQDN: PM8000_045943.

Waiting on device networking restart...



Checking IP: 10.168.64.186

Transmitting ICMP ping

ICMP Ping response received

Attempting to connect to device using 10.168.64.186...

Device connection successful

Present IPv4 address: 10.168.64.186

Present IPv6 address: None



Checking IP: 10.168.64.180

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

ICMP Ping timeout

Transmitting ICMP ping

Unable to connect to device


Successful Attempt

IP change started at: Monday, February 20, 2017 2:53:28 PM

Existing device connection IP: 10.168.64.180

Device MAC address: 006078045943

IPv4 Address: 10.168.64.188

IPv6 Address: None

IPv6 link local address: fe80::260:78ff:fe04:5943

IPv6 global address: None

FQDN: TechPubs_PM8000_RLS_021

Waiting on device networking restart...

9 seconds remaining...

8 seconds remaining...

7 seconds remaining...

6 seconds remaining...

5 seconds remaining...

4 seconds remaining...

3 seconds remaining...

2 seconds remaining...

1 seconds remaining...

0 seconds remaining...


Checking IP: 10.168.64.188

Transmitting ICMP ping

ICMP Ping response received

Attempting to connect to device using 10.168.64.188...

Device connection successful

Present IPv4 address: 10.168.64.188

Present IPv6 address: None