This Privacy notice informs you of Schneider Electric privacy practices and how we protect personal information.
As a global company, we commit to ensure an adequate level of protection for personal information in compliance with applicable laws. We have adopted internal policies which impose common rules for the collection, use and disclosure of personal information by all entities globally. To know more, please read our online Data Privacy Policy.
We commit to serve you, our customers with care, consideration, and respect and to protect your privacy and personal information.
1. Who is in charge of data processing?
The processing of personal information is carried out as data controller by the entities of the Schneider Electric group (“we”) you interact with when you enter in contact with us for instance by contacting our customer care centre, by accessing our websites, using our applications as well as others entities who may be involved in the provision of the platforms and services. Schneider Electric Industries SAS, 35 rue Joseph Monier 92500 Rueil-Malmaison - France, Schneider Electric’s European Head Office, is the data controller of several central customer related data processing activities, including our CRM system.
2. What types of personal information do we process? And why do we collect and use your personal information?
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Category of Personal Information and Data Elements, such as
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Purpose for Processing Personal Information (legal bases)
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|---|---|
| Contact Information: FullD Name; First Name; Last Name; Physical address; Email address; Telephone number; Mobile number | We use this type of information to identify you and communicate with you, including: To fulfil orders and our business relationship, including customer service (1)(2); To better address future requests for information and support (1)(2); To register and manage your account (1)(2); To provide you an access to trainings and other online content (1)(2); To send transactional messages (such as confirmations, delay in deliveries) (1)(2); To send you communications in relation with a service, a contract or a product you purchased (1)(3); To send promotional communications, surveys (feedback, satisfaction, and marketing), and invitations to our digital and physical events (2) (4); To make you aware of installed product obsolescence, product replacement information or maintenance services (1) (2) (3) (4); To improve our products, services and digital content (2)(4); To enable or administer our business (e.g. quality control; consolidated reporting) (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3) |
| Relationship Information: Customer type; Purchasing authority; Purchasing timeframe; Acquisition and use of SE products, services and content; Loyalty and rewards programme data; Household, demographic data, including census data, age range; Data from social media profiles (e.g.: LinkedIn); Business interests and preferences (product, contact, marketing); Opportunity information (description, category, stage…) | We use this type of information, in addition to the above purposes: To better understand your preferences, needs and interests. (2); To identify prospective customers (leads) and to follow-up on business opportunities (2); For internal business purposes, such as quality control, training, and analytics (2); To develop profiles of prospective customers and gauge the interest in our products and services (2); To manage our programmes (loyalty, rewards, certifications…) (1)(2) |
| Transaction and Interaction Information: Account information and related records; Records related to use of our websites and apps; Interactions: queries, orders, claims, survey answers; Authentication data; Visitor logs | We use this type of information: To fulfil orders and our business relationship with you, including customer service (1)(2); To better address future requests for information and support (1)(2); For recordkeeping and compliance, including dispute resolution (2)(3); For risk management, fraud prevention and security purposes (2)(3); For measurement of your use of our websites/applications (2)(4); To enable or administer our business (e.g. quality control; consolidated reporting, training, analytics) (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3) |
| Financial information: Bank account details; Credit card information; Debit Card information; Payment Gateway details (such as PayPal) | We use this type of information: To fulfil orders and our business relationship with you (1)(2); For internal business purposes, such as finance, quality control (2)(3); For risk management, fraud prevention and security purposes (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3) |
| Inferred and Derived Information: Propensities, attributes and/or scores generated by internal analytics and marketing programmes; Use of products, services and content | We combine inferred data with other relationship information and use this type of information: To better understand your needs and interests and to understand our customers generally (2)(4); To improve our products, services and digital content (2)(4); For targeted marketing campaigns or nurturing programmes (2)(4); For internal business purposes, such as quality control, training, and analytics (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2) |
| Online & Technical Information: Content provided online ; IP Address ; Device identifiers and characteristics; Advertising ID ; Web Server Logs ; First Party Cookies ; Third Party Cookies ; Web beacons, clear gifs, pixel tags or any similar technology | We use this type of information: For system administration, technology management, including optimising our websites and applications (2); For information security and cybersecurity purposes, including detecting threats (2); For recordkeeping, including logs and records that are maintained as part of Transaction Information (1)(2); To better understand our customers and prospective customers and to enhance our Relationship Information, including by associating users with different devices and browsers they use (2)(4); To improve our products, services, and digital content (2)(4); For online targeting and advertising purposes (2)(4); To support corporate transactions or reorganisations (2); As described in our Cookie notice (2)(4) |
| Other Information: Photographs / images ; Call centre recordings ; Call monitoring records ; Voice recording | We use this type of information: To manage your user profile in our applications (1)(4); For recordkeeping, such as evidence of your verbal requirements to us (1)(2)(3); For internal business purposes, such as call recordings used for training, coaching or quality control or customer feedbacks (2)(4) |
In most instances we collect personal information directly from you through our business relationship. We may also obtain information through a reseller or a business partner, by purchasing customer lists from marketing agencies, from your online browsing experience, from social networks when you connect with these network’s credentials and through cookies or similar technologies.
Depending on the circumstances, these data processing activities may be based on the execution of a contract with you or preliminary steps (1), on our legitimate interest or the legitimate interest of a third party, including you (2), or the need to comply with legal obligations (3).
We will also ask for your consent as required by laws and regulations (4).
3. How long do we keep your personal information?
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, security requirements, legal requirements, and statute of limitations.
For marketing purposes, we keep relevant contact information for three years after the end of our relationship or since the last interaction with us.
4. Who processes your personal information and where is it processed?
We do not sell your personal information.
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes. Their activities include hosting and maintenance, performance monitoring and security. More information can be found in our online Data Privacy Policy.
As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards other than the country of our customers. We take measures to ensure that personal information receives an adequate level of protection. We have internal policies applied by our affiliates and we conclude relevant contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR) for controller-to-controller intragroup transfers. In addition, we rely on the EU Commission Standard Contractual Clauses and adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.
We may also share your information, as necessary:
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official enquiry, or if otherwise required by law;
- To defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, the end-user, the customer, the partner, or your representative
5. How do we secure information?
We follow accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect information against accidental or unlawful destruction, accidental loss and unauthorised alteration.
6. How to exercise your choices and rights about your personal information?
In order to exercise the data protection rights granted under applicable data protection law, such as the rights to access, to rectify, to request erasure or restriction of personal information, the right to object and data portability, you may make a request at the contact details available within the used application or at Global-Data-Privacy@schneider-electric.com.
To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
7. How to contact us?
You may address questions or comments about our privacy practices or this privacy notice to our Group Data Protection Officer (Group DPO):
DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 Rueil-Malmaison, France
If you believe that Schneider Electric has processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above, or with a supervisory authority.
Please note that this privacy notice may change from time to time. If we make any material changes, we will notify you by email (to the e-mail address specified in your account).
At any point of time, if you want to unsubscribe from our promotional / marketing communications, you can go to the email received with Privacy Notice and use the Unsubscribe link given there.
Last updated: 17/10/2023