PME Web Application: Server Error in '/reporter' Application.

Issue:
When a user attempts to open the "Reports" feature in the PME Web Applications they receive the following error.

Server Error in '/reporter' Application.

The log for database 'tempdb' is not available. Check the event log for related error messages. Resolve any errors and restart the database.



Product Line:
Power Monitoring Expert 7.x
Power Monitoring Expert 8.x
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023

Environment:
Power Monitoring Expert Web Applications "Reports"

Cause:
There is an issue with the availability of the SQL tempdb database.

Resolution:
Restarting the SQL Server services associated with the PME SQL instance will resolve this problem. The instance associated with a PME is usually named "ION" but could have any name.

1. Open the Windows Services and locate the SQL Server (ION) service. Right-click on this service and select "restart"
2. If prompted to restart other services as in the screenshot, click "Yes". This will restart the dependent PME services.

Released for:Schneider Electric India