Issue
When running a scheduled task either manually or on a schedule on a Windows Server 2012 R2, the scheduled task will get stuck on Running if "Run Whether User is Logged On or Not" is selected

Product Line
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Environment
Windows Server 2012 R2

Cause
Scheduled tasks do not have permission to create folders necessary to run task.

Resolution
Folders must be created manually using an elevated command prompt.

To open an elevated command prompt:

1. Click Start
2. In the search box type in command
3. Right-click 'Command Prompt' in the search results list
4. Click 'Run as administrator' from the popup menu
5. If you are not an administrator of the computer a dialog box will be shown prompting for the administrator password

Create folders named Desktop in directories C:\Windows\System32\config\systemprofile and C:\Windows\SysWOW64\config\systemprofile\ using the command prompt by running the following commands:
md C:\Windows\System32\config\systemprofile\Desktop and
md C:\Windows\SysWOW64\config\systemprofile\Desktop

Released for:Schneider Electric India