{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
How can we help you today?
Attempts to repair a Control Expert license running in a virtual machine fails.
Issue
Attempts to repair a Control Expert license running in a virtual machine fails.

Product Line
Control Expert 14.

Environment
Windows 10, Windows 7

Resolution
Attempts to repair a Control Expert license that becomes untrusted after moving the VM to another host PC, fails. and the following
message is returned.

10-28-2019,14:15:24:626,ActBrick,ERR,2316, 9424,Response Action (Deny): Repair Deny, FulfillmentId: FID_17f6002f_16999dd36ed_4060,
Reason: 7581; Request includes a license that got untrusted and cannot be repaired. In case you are working on a virtual machine, it is not allowed
for copy protection reasons to clone a virtual machine that includes licenses. A-XXXX-XXXX-XXXX Solution: Please return your license
from the original virtual

This works as designed.  The Control Expert 14 license cannot be repaired if it is installed in a virtual machine.  To resolve the issue, the
license must be returned from the original VM running on the host PC that was used to activate it.  It can then be activated in the virtual machine
running on the new host PC.

Schneider Electric India

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: