Search FAQs

Why do I have a "Communication Error" When Opening LOGINSERTER Node with PME Designer ?

Product Line

Power Monitoring Expert 2022
Power Monitoring Expert 2021
Power Monitoring Expert 2020
Power Monitoring Expert 9.0

_____________________________________________________________

Environment

Designer
Log Acquisition Module

_____________________________________________________________

Issue

When opening the LOGINSERTER Node with PME Designer a "Communication Error" message box is displayed.
Designer_LAM

In the system log you will see a CRITICAL error stating ‘Caught: ‘Parse Error Caught parse error 6 during PICType: write’ file C:\Dev\agent2\work\26\s\PEGASYS\src\pegasys\vip\kernel\server\progman.cpp line 160'

SysLog

_____________________________________________________________

Root Cause

If you are using the Log Inserter in ‘Input Logs’ mode and linking device data recorders to a Log Acquisition module, it is possible to see this error if there are an extremely large number of inputs (possibly greater than 3000).

_____________________________________________________________

Proposed Solution

Create multiple Log Acquisition Modules.
Do not link more than 3000 Inputs on each Log Acquisition Modules.