PowerChute Personal Edition reports 101% battery capacity/charge and "charging" constantly

Issue

PowerChute Personal Edition is reporting my UPS has 101% battery capacity and constantly reports the battery is charging. See below for a reference.



Product Line

• PowerChute Personal Edition
• Back-UPS UPS models

Environment

• UPS firmware versions version W1, W3,  (check under About->UPS within PowerChute to verify version, similar to 908.W3.D, refer to the middle characters)

Cause

This cosmetic only issue occurs due to a UPS firmware bug. 100 or 101% indicate the UPS is fully charged.


Resolution

Install the new software release called PCSS (PowerChute Serial Shutdown).
Please click the link: https://www.se.com/sg/en/download/document/SPD_PCSS10_WW_EN/?searchSource=guided

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