Issue:
E-17 fault code is displayed on ATV21 / ATV212 drives
Product Line:
Altivar ATV21 and ATV212 series drives
Resolution:
E-17 is displayed on the ATV21 / ATV212 series drives when a button on the keypad is held down for more than 20 seconds.
If no button is being held down, then this could be a stuck key. Attempt to free a stuck button by powering down the drive and repeatedly pressing/releasing all keypad buttons.
This could also be an electrical problem with the switch where it is making contact when it is not being pressed, or possibly a problem with the microprocessor that thinks the button is being pressed when it is not.
As there are very few replacement parts for the ATV212 series, and none for the ATV21 series, replacement of the entire drive is often necessary to correct this problem.
E-17 fault code is displayed on ATV21 / ATV212 drives
Product Line:
Altivar ATV21 and ATV212 series drives
Resolution:
E-17 is displayed on the ATV21 / ATV212 series drives when a button on the keypad is held down for more than 20 seconds.
If no button is being held down, then this could be a stuck key. Attempt to free a stuck button by powering down the drive and repeatedly pressing/releasing all keypad buttons.
This could also be an electrical problem with the switch where it is making contact when it is not being pressed, or possibly a problem with the microprocessor that thinks the button is being pressed when it is not.
As there are very few replacement parts for the ATV212 series, and none for the ATV21 series, replacement of the entire drive is often necessary to correct this problem.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
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