Issue:
The battery has been replaced in a Back-UPS but the UPS still reports battery needs replacing.
Product Line:
Back-UPS
PowerChute Personal Edition
Environment:
PowerChute Personal Edition installed on supported Windows OS
Cause:
Battery needed replacement
NOTE: For information on how to replace the battery in your UPS see the User's Guide of the UPS.
Solution:
1 - Open the PowerChute GUI
2 - Go to Run Self-Test
3 - Click on Replace Battery Date
4 - A pop up window will appear stating "Please confirm you want to update your battery's replacement date to today's date". To update the battery replacement date click yes.
5 - The new battery replacement date will be set to the current date and the replace battery indicator on the Back-UPS should disappear.
NOTE: Not all Back-UPS model UPSs allow the battery replacement date to be updated via software, and not all Back-UPS include the Run Self-Test option via PowerChute. This feature is determined based on the Back-UPS model and firmware the Back-UPS shipped with. If the option is not displayed within PowerChute, your UPS does not support running a self-test or updating the battery replacement date via software.
The battery has been replaced in a Back-UPS but the UPS still reports battery needs replacing.
Product Line:
Back-UPS
PowerChute Personal Edition
Environment:
PowerChute Personal Edition installed on supported Windows OS
Cause:
Battery needed replacement
NOTE: For information on how to replace the battery in your UPS see the User's Guide of the UPS.
Solution:
1 - Open the PowerChute GUI
2 - Go to Run Self-Test
3 - Click on Replace Battery Date
4 - A pop up window will appear stating "Please confirm you want to update your battery's replacement date to today's date". To update the battery replacement date click yes.
5 - The new battery replacement date will be set to the current date and the replace battery indicator on the Back-UPS should disappear.
NOTE: Not all Back-UPS model UPSs allow the battery replacement date to be updated via software, and not all Back-UPS include the Run Self-Test option via PowerChute. This feature is determined based on the Back-UPS model and firmware the Back-UPS shipped with. If the option is not displayed within PowerChute, your UPS does not support running a self-test or updating the battery replacement date via software.
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