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EcoStruxure Power Operation (EPO) 2021: Runtime manager give error 'Cannot connect to the runtime manager service, ensure the service has been started' in Turkish Windows OS
Issue
Runtime manager throw error 'Cannot connect to the runtime manager service, ensure the service has been started' in Turkish Windows OS.
In Configurator observed below error under ‘Security Roles’-
‘There are no user configurable roles for the currently installed components’
Environment
EcoStruxure Power Operation (EPO) 2021.
Any Windows OS version with Turkish language pack installed and enabled.
Cause
To restrict access to Power Operation's sensitive components, only users with relevant permissions can perform certain security-related operations. To help manage these permissions, PO uses a set of security roles. Each role provides a different level of access to features, applications, and project resources.
Normally, during the EPO 2021 installation these roles are automatically created, added to the Windows Groups and the current windows user is added to each of these roles.
When you install EPO 2021 on a Windows Operating system that has the Turkish language pack installed and enabled, the installation fails to add these Security Roles to Windows Groups. The error is not reported by the installer, but when you launch the configurator and select the Security Roles menu, above error is visible.
Note: For more information on this topic, open help from PO Studio and press F1 search for 'Security Roles'.
Resolution
To fix this issue apply below steps -
1> Run a command prompt (CMD) as Administrator.
2> Change the current directory to C:\Program Files (x86)\Schneider Electric\Power Operation\v2021\Security by running the following command:
cd "C:\Program Files (x86)\Schneider Electric\Power Operation\v2021\Security"
3> Run the following command to initialize the security roles model and add the current user to the roles.
SE.Scada.UACWorks.exe initsecuritymodel "C:\ProgramData\Schneider Electric\Power Operation" -adduser
4>Run command lusrmgr.msc and check if the roles have been added.
5> For above highlighted groups, verify if the current windows user has been added.
6> Reboot the machine.
7>Now run the project using PO Studio or Run the windows service 'AVEVA Plant SCADA Runtime Manager' and it should run without any issue.
Note: This issue will be fixed in the future version of EPO.
Runtime manager throw error 'Cannot connect to the runtime manager service, ensure the service has been started' in Turkish Windows OS.
In Configurator observed below error under ‘Security Roles’-
‘There are no user configurable roles for the currently installed components’
Environment
EcoStruxure Power Operation (EPO) 2021.
Any Windows OS version with Turkish language pack installed and enabled.
Cause
To restrict access to Power Operation's sensitive components, only users with relevant permissions can perform certain security-related operations. To help manage these permissions, PO uses a set of security roles. Each role provides a different level of access to features, applications, and project resources.
Normally, during the EPO 2021 installation these roles are automatically created, added to the Windows Groups and the current windows user is added to each of these roles.
When you install EPO 2021 on a Windows Operating system that has the Turkish language pack installed and enabled, the installation fails to add these Security Roles to Windows Groups. The error is not reported by the installer, but when you launch the configurator and select the Security Roles menu, above error is visible.
Note: For more information on this topic, open help from PO Studio and press F1 search for 'Security Roles'.
Resolution
To fix this issue apply below steps -
1> Run a command prompt (CMD) as Administrator.
2> Change the current directory to C:\Program Files (x86)\Schneider Electric\Power Operation\v2021\Security by running the following command:
cd "C:\Program Files (x86)\Schneider Electric\Power Operation\v2021\Security"
3> Run the following command to initialize the security roles model and add the current user to the roles.
SE.Scada.UACWorks.exe initsecuritymodel "C:\ProgramData\Schneider Electric\Power Operation" -adduser
4>Run command lusrmgr.msc and check if the roles have been added.
5> For above highlighted groups, verify if the current windows user has been added.
6> Reboot the machine.
7>Now run the project using PO Studio or Run the windows service 'AVEVA Plant SCADA Runtime Manager' and it should run without any issue.
Note: This issue will be fixed in the future version of EPO.
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