NetBotz alarm email not sent unless all clips for the selected pre / post clip times elapse

Issue:
NetBotz alarm email not sent unless all clips for the selected pre / post clip times elapse

Product Line:
NetBotz

Environment:
NBRK0750
NBWL0755
Botzware 5.4.1 and earlier

Cause:
When an alert is configured to capture images and it does not last as long as the pre / post clip capture times, the email for this alarm will not be sent.
This is normally seen in state sensors due to the fact that doors can be opened and closed in a few seconds whereas temperature alarms usually last longer.

Resolution:
Engineering is working on this and this issue should be resolved in a future revision.

In the meantime, it is recommended that the camera have limited pre and post alert capture times to limit the possibility of the issue occurring.

게시 대상:슈나이더 일렉트릭 Korea