Issue
When logging into an ECC Web Page, the top information bar is displayed, but no menu's are available.
Product Line
ECC21
PM8ECC
Environment
Internet Explorer
Cause
This is the result of compatibility issues between the ECC and Internet Explorer 11.
Resolution
Internet Explorer 11 is not compatible with the ECC configuration page and thus you are required to add the device’s IP address to the list of websites for compatibility view.
To add a website to compatibility view:
When logging into an ECC Web Page, the top information bar is displayed, but no menu's are available.
Product Line
ECC21
PM8ECC
Environment
Internet Explorer
Cause
This is the result of compatibility issues between the ECC and Internet Explorer 11.
Resolution
Internet Explorer 11 is not compatible with the ECC configuration page and thus you are required to add the device’s IP address to the list of websites for compatibility view.
To add a website to compatibility view:
- Click on Tools and navigate to ‘Compatibility view settings’.
- Type the device’s IP address in the ‘Add this website’ field, click add and close the compatibility view settings window.
- Restart Internet Explorer 11 for the changes to take effect.