How to get assistance with troubleshooting Schneider Electric products, including custom products, special TAG items, Digest and non Digest related items, or old obsolete items.

Issue:
Assistance with troubleshooting Schneider Electric products

Resolution:
For help when troubleshooting Schneider Electric products, use the following steps:

(1) Our Online Technical Library has a wide variety of product specific catalogs, technical publications and drawings. Many instruction bulletins or catalogs will have a basic trouble shooting guide. The link below is directly to our Download Center.
https://www.se.com/us/en/download/

(2) Our FAQ data base is also an excellent source for information regarding specific products that can also assist with trouble shooting an issue.
Frequently Asked Questions

(3) Contact our Technical Support group at 888 778-2733 . If further assistance is required from our Services Division, CATS team, or our Specific TAG groups, you will be connected to or directed to these groups. In some cases like warranty or local project management, you may be referred back to the purchaser (if the caller is the end customer or contractor) or directly to the local Schneider Sales Representative if the caller is an authorized distributor. The links below are for obtaining a distributor or for obtaining the local sales office.

www.se.com/us/sites/us/en/support/distributor-locator/power-industry-locator.page

https://www.se.com/us/en/support/resources-and-tools/us-sales-offices.jsp

All the above tools may be found by visiting our US Home Page.

www.se.com/site/home/index.cfm/us/