What are the recommendations to follow to factory reset EcoStruxure Panel Server connected to any of the SE cloud

Issue:

What are the recommendations to follow to factory reset EcoStruxure Panel Server connected to any of the SE cloud

Product Line:

EcoStruxure Panel Server gateway

Environment:

Panel Server

Resolution:

If the PaS is connected to cloud and it is sending data to any of the SE cloud application. Please make sure that below recommendation are followed.

For example, if your Panel Server is connected with EEH (EcoStruxur Energy Hub Cloud-based building energy management software)

• Remove gateway from EEH

At Panel server side :

• perform the factory reset, you can find the Resetting to Factory Settings procedure on page 117/170 on User Guide as of date FAQ created.

• Perform the configuration, (or restore the configuration)

• connect to cloud and publish topology

• Add again the gateway in EEH