Purpose:

To inform customers on the procedure of upgrading the SUMU Firmware using the display and USB port

Product Line:

Smart UPS Modular Ultra

Environment:

All models, all serial numbers

Resolution:
NOTE: It is recommended to update the NMC/Display firmware to latest version before doing a UPS FW upgrade. Please follow FAQ https://www.apc.com/ae/en/faqs/FAQ000261841/ to upgrade the NMC/Display firmware to the latest firmware before proceeding.

1. Download the firmware upgrade file. Note: Always refer to the web site for UPS model and latest firmware.
   1. Notes: Make sure to download the correct UPS FW.  Example of UPS Firmware file name: SRYL1225SPKG_10_8.enc which is version 10.8.
2. UPS firmware can be placed in the root directory of the USB storage device.
3. Insert USB storage device containing UPS firmware update into USB port located to the right of the display.
   1. 
4. Pop-up screen appears acknowledging connected USB storage device; touch OK to continue.
   1. Notes: If upgrading from firmware version UPS 10.8, the UPS output must be turned OFF and can be updated only when UPS input supply is available. If upgrading from UPS firmware version UPS 13.2 or greater, the UPS is put into Manual Bypass.  See Set the UPS to Manual Bypass Mode section in the Smart UPS Modular Ultra Manual.
5. On the USB Storage screen that appears, select “Install UPS firmware” and touch OK
6. Select Yes to continue the update process; select No to abort
7. Progress bar will appear, and it takes more than 20 minutes to complete the update
   1. Notes: Screen will return to the home screen after 30 seconds unless it is touched before then. To view the update progress, navigate to Home / Configuration / USB Storage
   2. Upgrade Notes: When upgrading the UPS from Firmware 13.2 to Firmware 13.3, you might experience the following behavior.  All of the behavior is normal.
      1. 0m 00s: Display shows Redundant IM initializing or not ready. Do not remove Main IM alarm (0x3B7D)
      2. 3m 00s: Display shows both Redundant IM initializing or not ready. Do not remove Main IM alarm (0x3B7D) and 0x3B83 alarm (Redundant IM not ready. Do not remove Main IM).
      3. 6m 30s: Display indicates No UPS communication.
      4. 7m 00s: Display indicates No UPS communications cleared, 0x3B83 alarm cleared.
      5. 8m 00s: Display indicates Redundant IM initializing or not ready. Do not remove Main IM alarm (0x3B7D) cleared.
8. Navigate to USB Storage to confirm that the update is complete
9. Select Eject storage device option and touch OK to eject the USB storage device
10. Navigate to Home -> About -> UPS -> System and validate the firmware version has been updated
    1. Notes: It may take a few minutes for the display to reflect the new FW change.
    2. Example: SRYL1225SPKG_13_2.enc which is version 13.2. System page should read, Firmware: UPS 13.2

Publicado para:Schneider Electric Peru